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Sanity Resources

Preview Troubleshooting

If you are having issues with previewing the Ikon Pass staging site (basically you can’t see any of the changes you made), please follow these steps to troubleshoot:

Make sure you are logged into Sanity on the same browser you are trying to view the preview site on.

Check that the staging url has ?preview=true on the end and the “preview mode active” box is visible at the top of the page

If you have confirmed all those things, and you still cannot view the staging site, follow the steps below based on the browser you are using:

Sanity Preview relies on authentication cookies to grant users access to draft content in the Ikonpass’ preview link. So it is important that the browsers are configured to allow the Ikon pass website to use the 3rd party cookie created by the Sanity CMS.

Windows

Edge

Open Microsoft Edge on your computer.

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On the top right side of the window, select “More”.

Select “Settings”.

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Select “Cookies and site permissions”.

Select “Manage and delete cookies and site data”

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Check that the toggle for “Allow sites to save and read cookie data” is turned on

Turn off “Block third-party cookies”.

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Macintosh

Safari

Open Safari

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Screen Shot 2024-02-28 at 2.23.47 PM.png

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Click “Safari” in the Top bar

Select “Preferences…”

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Screen Shot 2024-02-28 at 2.24.51 PM.png

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Navigate to “Privacy”

Uncheck “Prevent cross-site tracking”

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Screen Shot 2024-02-28 at 2.26.19 PM.png

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Common

Firefox

Open Firefox browser on your computer.

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Screen Shot 2024-02-28 at 10.13.43 AM.png

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On the top right side of the window, select “More”.

Select “Settings”.

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Screen Shot 2024-02-28 at 10.40.36 AM.png

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Select “Privacy & Security”

Change tracking protection to “Custom”

Untoggle the “Cookies”

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Screen Shot 2024-02-28 at 10.45.23 AM.png

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Chrome

Open your Chrome browser on your computer

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Screen Shot 2024-02-28 at 1.22.37 PM.png

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On the top right, select More

Select Settings

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Screen Shot 2024-02-28 at 1.25.31 PM.png

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Select “Privacy and security”

Click “Third-party cookies” and other site data.

Screen Shot 2024-02-28 at 1.28.07 PM.png

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Click the “Add” button under the customized behaviors

Screen Shot 2024-02-28 at 2.17.19 PM.png

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Type “[*.]ikonpass.com” into the input box and add

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Screen Shot 2024-02-28 at 2.17.46 PM.png

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